Services

Lockers

In the Admission area, before entering the park, there are single-use lockers. In order to use the lockers you have to purchase a €2 token in the vending machines located in this same area.

Wheelchairs and access for disable people

There is a free wheelchair service for persons with reduced mobility or who get easily tires. You can pick them up in “Atención al Visitante” (Visitor Service) after filling in a form and showing some personal ID.

Disabled people with reduced mobility or on wheelchair can enter attractions on which they can ride through the exit lane. People with other types of disability, please ask for information at “Atención al Visitante” (Visitor Service).

Pushchair rental

We have a pushchair rental service for small children. You can rent them at “Atención al Visitante” (Visitor Service) for €5 and you will have to show a personal ID.

Lost property

If you lose any personal belonging during your visit, please go to “Atención al Visitante” (Visitor Service). We will take your personal data so that if it is found we can return it to you.

Wi-Fi connection

You can connect to the Internet using our free Wi-Fi in El Fuerte and other areas of the park.

Breastfeeding room

It is located in the entrance area. It is equipped with toilets and baby changer tables. If you want to use it, please ask for the key at “Atención al Visitante” (Visitor Service).

Atención al Visitante (Visitor Service)

Additionally, in the Atención al Visitante Office located in the access to the Park you will find the following service:

  • Second-day ticket sale
  • Public transport information
  • Show programme
  • Lost persons
  • Season Pass sales office

Toilets

Distributed along the park there are 7 toilet areas open to the public: Entrance Area, El Desafío, El Fuerte (outside), Las Lianas, La Taberna, El Circo del Cóndor and Come-Come. Additionally, some snack-bars and restaurants have toilets inside: La Venta del Puerto, El Cañón and El Fuerte.

Drinking water fountains

Next to the toilets in La Taberna and El Circo del Cóndor you will find drinking water fountains.

First Aid

There are First Aid services in the Puerta de América area, next to the playground area, and in Agua Mágica, next to the Tiendita Maya. In case of emergency, please go there or tell the park’s staff so that you can receive first aid care.

Car park

During your stay in the park you can leave your vehicle in one of our car parks, which are open from half an hour before the park opens until half an hour after it closes:

  • General: located on Calle Juan Bautista Muñoz, 400 metres from the entrance, for €8 (or €7 if purchased in advance on the website).
  • Barqueta: located at the entrance to the park, just 50 metres from the entrance, for €10. Parking for cars only. Access for vans or motorhomes is not allowed here. Only available through the website.

The car park access ticket allows only one use during the day.

Photos in attractions

Photographic and video cameras and mobile phones cannot be used in the attractions in order to ensure a safe and enjoyable ride. If you want to have a memento of your rides, use our instant photo service. You can see your photo at the exit of each attraction and get it printed in different formats or receive it via Internet.

Agua Mágica Services

Dentro de la zona acuática se dispone de los siguientes servicios:

  • Toilets
  • Showers and dressing rooms
  • Lockers: unlimited use, 3€.
  • Sunbed rental: also available on the website, 8€ for two sunbeds.