General conditions of the park

Isla Mágica theme park

1. VISITOR RESPONSIBILITY

Visitors must act responsibly at all times, ensuring their own safety and that of the persons in their care, whose supervision shall be mandatory throughout their stay in the Park.

Visitors must read and comply with all published rules, instructions, warnings and recommendations; make proper use of the facilities and safety equipment provided; and follow the instructions of Park staff at all times.

Where a person in their care is unable to properly understand the regulations due to age or any other circumstance, the accompanying adult must explain and remind them of such rules as often as necessary, without prejudice to any assistance that may be provided by staff.

Each visitor must behave in a civil and respectful manner towards other visitors, staff, facilities and the natural elements of the Park.

Visitors shall be liable for any damage caused as a result of improper use of facilities, attractions or equipment, as well as for failure to comply with these rules.

Failure to comply with the rules or instructions, or any irresponsible or disrespectful conduct, may result in expulsion from the Park without entitlement to a refund and, where appropriate, notification of the competent authorities.

Visitors are advised to consult the general Park rules and the specific rules displayed at the entrance to each facility.

2. CONDITIONS OF USE OF ATTRACTIONS AND FACILITIES

Attractions may involve movements, accelerations and forces, including centrifugal and centripetal forces, which may cause muscular strain, stress to the neck and back, or alterations to heart rate and blood pressure. Before participating, visitors must assess their own physical and emotional condition and that of the persons in their care.

Participation is not permitted, nor may it be permitted for persons in their care, under the influence of alcohol, medication or substances that may affect health, senses, reflexes or coordination.

Visitors must not participate if they suffer from, have suffered from, or suspect they may suffer from any condition, injury or circumstance that may be aggravated by the activity, including, without limitation, heart, neurological or muscular problems; back or neck conditions; bone or joint injuries; tendon or ligament disorders; nervous system conditions; recent illnesses or injuries; or any other condition likely to worsen.

Unless expressly indicated otherwise, participation is not permitted in cases of pregnancy, recent surgery or medical recovery.

Use of each attraction is the responsibility of the visitor, who must comply with the age, height and weight requirements established in the specific regulations.

The Park cannot guarantee the health condition of visitors or the persons in their care. Participation implies acceptance of the risks inherent to the activity. In case of doubt, staff will be available to provide guidance.

3. GENERAL PARK OPERATING RULES

A) Specific authorised admission conditions

(In accordance with Article 7.2.b) and c) of Decree 10/2003 of 28 January)

Access by persons accompanied by animals is not permitted, except for persons accompanied by assistance dogs, in accordance with Law 11/2021 of 28 December regulating assistance dogs for persons with disabilities in Andalusia.
Access to the Park is not permitted for persons bringing food or beverages for consumption داخل the Park.

B) Access and use rules and circumstances

The Park and its facilities have limited capacity. For safety, comfort or operational reasons, Isla Mágica may suspend ticket sales or restrict access in situations of high attendance, except for visitors with prior reservations.
Isla Mágica has its own access independent from Agua Mágica. It is not necessary to purchase an Agua Mágica ticket to access Isla Mágica. A combined ticket is available for access to both parks on the same day.
Isla Mágica has its own calendar and opening hours, which may be subject to change.
Access with bicycles, skates, scooters or similar items is not permitted.
Access with shopping trolleys or wheeled suitcases is not permitted, except for persons with reduced mobility. Rigid portable coolers are also not permitted.
Access with loudspeakers or sound equipment, weapons, flammable materials, explosives or dangerous objects is not permitted. Exceptionally, duly authorised law enforcement officers or licensed private security personnel acting in the performance of their duties may carry weapons.
Clothing or symbols inciting violence, racism or xenophobia are not permitted.
For safety reasons, certain attractions may have age, height or physical condition restrictions. Information is available at the entrance to each attraction and on the Park website. Height measurements are taken with footwear.
A guide for visitors with disabilities is available at the Visitor Services office.
Certain attractions, shows, restaurants, shops, games or services may be closed, modified or suspended, in whole or in part, for technical, organisational, operational, maintenance, repair, improvement, safety or adverse weather reasons. Isla Mágica may also modify opening and closing times for the same reasons. Such situations shall not give rise to compensation where technical, organisational, safety or force majeure reasons apply.
Visitors wishing to leave and re-enter on the same day must request the corresponding pass when exiting. Re-entry requires presentation of the pass in good condition together with a valid ticket for that day.
The sale or distribution of leaflets, flyers or products is prohibited unless expressly authorised by the Park.
Photographs are taken at the entrance and automatically on certain attractions. Accredited photographers may also take photographs during the visit. These images are intended solely as souvenirs. Unless expressly indicated otherwise, they will be deleted at the end of the day and cannot be recovered. Information regarding viewing and purchase is available at ticket offices, Visitor Services or at the exit of each attraction. Photographs will not be sold to persons who do not appear in them. For enquiries: dpo@islamagica.es. Commercial or professional photography requires prior written authorisation.
Minors under 14 must be accompanied by an adult responsible for their custody and behaviour.
For technical or safety reasons, the Park may restrict access to or evacuate specific areas. Staff instructions must always be followed.
Theatres and show venues have limited capacity. Access is permitted until capacity is reached or until the performance begins. Access remains closed during the performance.

C) Safety Rules

The sale and consumption of alcoholic beverages and tobacco by persons under 18 years of age is prohibited.
For safety reasons, the Park may inspect backpacks, handbags, bags, trolleys or other luggage through duly authorised personnel and within the limits established by law.
Visitors must look after their personal belongings. The Park shall not be liable, for reasons not attributable to it, its facilities or its staff, for loss, theft or damage occurring during the visit.
Smoking, vaping and the use of electronic cigarettes are not permitted, except in designated and signposted areas. Failure to comply may result in expulsion from the premises.
The use of remotely piloted aircraft (drones) within the Park is not permitted.
The use of selfie sticks or any object extending beyond attraction vehicles is prohibited.

D) Rules on Tickets and Season Pass

To access the Park, it is mandatory to purchase a ticket at ticket offices or authorised sales points. Isla Mágica shall not be responsible for tickets purchased from unauthorised sellers. Altered, damaged or incorrectly dated tickets will not be accepted.
The ticket or Season Pass price shall only be refundable in the cases provided for by applicable regulations.
The ticket or Season Pass must be kept throughout the visit and shown to staff or security upon request. The Park may expel any person who does not hold a valid admission document or makes fraudulent use of it, and may withdraw it temporarily or permanently.
Certain attractions, services, shows or games are not included in the ticket price.

E) Rules of Conduct

Out of respect for others, queue jumping, holding places for others, leaving the queue and rejoining at the same point are not permitted. Visitors must respect the order and wait their turn.
During the visit, it is not permitted to remain in swimwear, barefoot or bare-chested within the Park.
At the end of a ride, visitors must exit the vehicle promptly, following staff instructions and the designated route. To ride again, the queue must be respected once more.
Taking photographs or videos in the Park, or with its characters and themed areas, is prohibited where they display disrespectful, obscene, unlawful, racist, xenophobic conduct or gestures, or anything contrary to human dignity, inappropriate for a family environment or contrary to Park rules. The Park may refuse to take or sell images showing such conduct.
The Park does not provide a public address service for personal announcements.

F) Parking Rules

The car park is for the exclusive use of visitors and is used at the user’s own risk. Isla Mágica shall not be liable for damage, theft or loss affecting vehicles or items left inside them.
Users must comply with signage, internal traffic rules and instructions given by staff or security personnel.
Overnight stays, camping, vehicle repairs or maintenance, playing loud music, or occupying spaces, roads, access routes or emergency exits other than designated parking areas are not permitted.
Large vehicles may only park in designated areas. Improper parking may result in removal by the competent authority, with costs borne by the vehicle owner.

G) Breaches

The Park reserves the right of admission and may deny access or expel, without entitlement to compensation, any person who seriously breaches the established rules.

In particular, such measures may be adopted in the following cases:

Seriously disrupting order in the Park or its facilities, or committing crimes or offences within the premises.
Improper use of tickets or Season Passes, including fraudulent, deceptive or bad-faith use, as well as resale or counterfeiting.
Bathing in fountains, lakes or attractions not authorised for such use.
Committing acts of vandalism or causing damage to facilities or to the property of staff or other visitors.
Engaging in conduct that disturbs or seriously affects the enjoyment of other visitors.
Leaving minors unattended, especially if they engage in the aforementioned conduct.
Consuming, selling or distributing drugs or narcotic substances within the premises. In such cases, immediate expulsion and notification of the competent authorities will follow.

Agua Mágica water park

1. VISITOR RESPONSIBILITY

Visitors must act responsibly at all times, ensuring their own safety and that of the persons in their care, whose supervision shall be mandatory throughout their stay in the Park.

Visitors must read and comply with all published rules, instructions and warnings; make proper use of pools, attractions and any flotation or safety devices provided; and follow the instructions of staff and lifeguards at all times.

Where a person in their care is unable to properly understand the regulations due to age or any other circumstance, the accompanying adult must explain them and ensure compliance, without prejudice to any assistance that may be provided by staff.

Each visitor must behave in a civil and respectful manner towards other users, staff, facilities and the natural elements of the premises.

Visitors shall be liable for any damage caused as a result of improper use of facilities, attractions or equipment, as well as for failure to comply with these rules.

Visitors are advised to consult the general Park rules and the specific rules displayed at the entrance to each facility.

2. CONDITIONS OF USE OF ATTRACTIONS AND FACILITIES

Attractions and pools may involve sliding, impacts, changes in depth, immersion and sudden movements that may cause muscular strain, stress to the neck and back, or alterations to heart rate. Before participating, visitors must assess their own physical condition and that of the persons in their care.

Participation is not permitted, nor may it be permitted for persons in their care, under the influence of alcohol, medication or substances that may affect health, senses, reflexes or coordination.

Unless expressly indicated otherwise, participation is not permitted in cases of pregnancy, recent surgery or medical recovery.

Use of each attraction is the responsibility of the visitor, who must comply with the age, height, weight or swimming ability requirements established in the specific regulations.

Agua Mágica shall not be liable under any circumstances for injuries, trauma or other problems arising from the use of attractions.

3. GENERAL PARK OPERATING RULES

A) Specific authorised admission conditions

(In accordance with Article 7.2.b) and c) of Decree 10/2003 of 28 January)

Access by persons accompanied by animals is not permitted, except for persons accompanied by assistance dogs, in accordance with Law 11/2021 of 28 December regulating assistance dogs for persons with disabilities in Andalusia.
Access to the Park is not permitted for persons bringing food or beverages for consumption inside the Park.

B) Access and use rules and circumstances

The Park and its facilities have limited capacity. For safety, comfort or operational reasons, Agua Mágica may suspend ticket sales or restrict access in situations of high attendance, except for visitors with prior reservations.
Agua Mágica has its own access independent from Isla Mágica. It is not necessary to purchase an Isla Mágica ticket to access Agua Mágica. A combined ticket is available to enjoy both parks on the same day.
Agua Mágica has its own calendar and opening hours, which may be subject to change.
Access with bicycles, skates, scooters or similar items is not permitted.
Access with shopping trolleys or wheeled suitcases is not permitted, except for persons with reduced mobility. Rigid portable coolers or glass containers are also not permitted.
Access with loudspeakers or sound equipment, weapons, flammable materials, explosives or dangerous objects is not permitted. Exceptionally, duly authorised law enforcement officers or licensed private security personnel acting in the performance of their duties may carry weapons.
Clothing or symbols inciting violence, racism or xenophobia are not permitted.
Appropriate swimwear is mandatory for the use of pools and water attractions. Access with garments not specifically designed for swimming is not permitted.
For safety reasons, certain attractions may have age, height or physical condition restrictions. Information is available at the entrance to each attraction and on the Park website. Height measurements are taken without footwear.
Certain facilities or activities may be closed, modified or suspended, in whole or in part, for technical, organisational, operational, maintenance, repair, improvement, safety or adverse weather reasons. Agua Mágica may also modify opening and closing times for the same reasons. Such situations shall not give rise to compensation where technical, organisational, safety or force majeure reasons apply.
Visitors wishing to leave and re-enter on the same day must request the corresponding pass when exiting. Re-entry requires presentation of the pass in good condition together with a valid ticket for that day.
The sale or distribution of leaflets, flyers or products is prohibited unless expressly authorised by the Park.
Commercial or professional photographic or audiovisual shoots within the Park require prior express authorisation.
Minors under 14 must enter and remain accompanied by an adult responsible for their custody and behaviour. Agua Mágica shall not be liable for accidents suffered by children who are unsupervised within the facilities.
For technical or safety reasons, the Park may restrict access to or evacuate specific areas. Staff instructions must always be followed.
Areas with limited capacity will remain open until capacity is reached.

C) Safety and Hygiene Rules

The sale and consumption of alcoholic beverages and tobacco by persons under 18 years of age is prohibited.
For safety reasons, the Park may inspect backpacks, handbags, bags, trolleys or other luggage through duly authorised personnel and within the limits established by law.
Visitors must look after their personal belongings. The Park shall not be liable, for reasons not attributable to it, its facilities or its staff, for loss, theft or damage occurring during the visit.
Smoking, vaping and the use of electronic cigarettes are not permitted, except in designated and signposted areas. Failure to comply may result in expulsion from the premises.
The use of remotely piloted aircraft (drones) within the Park is not permitted.
The use of selfie sticks is prohibited.
Running, pushing or engaging in dangerous games in bathing areas or on wet surfaces is not permitted.
Persons with illnesses that may be transmitted through contact with water are not permitted to use water activity areas. Persons with casts, splints, dressings or recent surgery may not use attractions or pools.
Access to pools with unsecured goggles or with unprotected phones or cameras is not permitted.
Showering before using pools is mandatory where indicated.

D) Rules on Tickets

To access the Park, it is mandatory to purchase a ticket at ticket offices or authorised sales points. Agua Mágica shall not be responsible for tickets purchased from unauthorised sellers. Altered, damaged or incorrectly dated tickets will not be accepted.
The ticket price shall only be refundable in the cases provided for by applicable regulations.
The ticket must be kept throughout the visit and shown to staff or security upon request. The Park may expel any person who does not hold a valid admission document or makes fraudulent use of it, and may withdraw it temporarily or permanently.
Certain services are not included in the ticket price, such as sun loungers, lockers or premium areas.

E) Rules of Conduct

Out of respect for others, queue jumping, holding places for others, leaving the queue and rejoining at the same point are not permitted. Visitors must respect the order and wait their turn.
To repeat a ride on an attraction, the queue must be respected again.
Taking photographs or videos in the Park, or with its characters and themed areas, is prohibited where they display disrespectful, obscene, unlawful, racist, xenophobic conduct or gestures, or anything contrary to human dignity, inappropriate for a family environment or contrary to Park rules. The Park may refuse to take or sell images showing such conduct.
The Park does not provide a public address service for personal announcements.

F) Parking Rules

The car park is for the exclusive use of visitors and is used at the user’s own risk. Agua Mágica shall not be liable for damage, theft or loss affecting vehicles or items left inside them.
Users must comply with signage, internal traffic rules and instructions given by staff or security personnel.
Overnight stays, camping, vehicle repairs or maintenance, playing loud music, or occupying spaces, roads, access routes or emergency exits other than designated parking areas are not permitted.
Large vehicles may only park in designated areas. Improper parking may result in removal by the competent authority, with costs borne by the vehicle owner.

G) Breaches

The Park reserves the right of admission and may deny access or expel, without entitlement to compensation, any person who seriously breaches the established rules.

In particular, such measures may be adopted in the following cases:

Seriously disrupting order in the Park or its facilities, or committing crimes or offences within the premises.
Improper use of tickets, including fraudulent, deceptive or bad-faith use, as well as resale or counterfeiting.
Bathing in unauthorised areas or outside established hours.
Committing acts of vandalism or causing damage to facilities or to the property of staff or other visitors.
Engaging in conduct that disturbs or seriously affects the enjoyment of other visitors.
Leaving minors unattended, especially if they engage in the aforementioned conduct.
Consuming, selling or distributing drugs or narcotic substances within the premises. In such cases, immediate expulsion and notification of the competent authorities will follow.